1. PRIVACY POLICY STATEMENT
KORTYA SOFTCOME PRIVATE LIMITED ("Kortya Pay", "we", "us", or "our") is committed to protecting the privacy and security of the personal information of our customers, merchants, partners, and users. This Privacy Policy describes how we collect, use, store, process, and disclose information when you access or use the Kortya Pay website, mobile application, and related services ("Service").
By accessing or using the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Service.
2. INFORMATION WE COLLECT
We collect various types of information to provide and improve our Service.
2.1 Information You Provide Directly to Us
Registration Information: Your name, email address, mobile number, and a secure password.
Identity Verification Information: A copy of government-issued ID such as Aadhaar Card, PAN Card, address proof, and live photograph for KYC verification.
Financial Information: Bank account details, tokenized debit/credit card information, and UPI IDs.
Transaction Information: Details regarding transactions conducted through the Service.
Communication Information: Information shared while contacting customer support.
2.2 Information We Collect Automatically
Device Information: Hardware model, operating system version, and unique device identifiers.
Location Information: Precise or approximate location information, subject to your consent.
Log Data: IP address, browser type, pages viewed, date and time of access.
Usage Information: Information about how you interact with our website and application.
2.3 Information We Collect from Third Parties
Public Information: Information obtained from public databases for identity verification purposes.
Credit Information: Information received from authorized credit bureaus with your consent.
3. HOW WE USE YOUR INFORMATION
We use the information collected for the following purposes:
3.1 To provide, operate, and maintain the Service.
3.2 To process transactions, settlements, and payments.
3.3 To verify identities and fulfill KYC obligations.
3.4 To improve our products, services, and customer experience.
3.5 To prevent fraud, unauthorized activities, and security threats.
3.6 To communicate service updates, notifications, and account-related information.
3.7 To comply with legal, regulatory, and compliance requirements.
3.8 To personalize content and provide relevant offers and services.
5. DATA SECURITY
We implement industry-standard technical, administrative, and physical security measures to safeguard your personal information. These measures include encryption, secure storage, access controls, monitoring systems, and regular security audits.
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
6. YOUR RIGHTS
Subject to applicable laws, you may have the following rights:
6.1 Access and review your personal information.
6.2 Request correction of inaccurate or incomplete information.
6.3 Withdraw consent for certain data processing activities.
6.4 Request data portability where applicable.
6.5 Request deletion of your account and personal data, subject to legal retention requirements.
7. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated Effective Date. Continued use of the Service after such changes constitutes acceptance of the revised Privacy Policy.
8. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: info@kortyapay.com
Address:
KORTYA SOFTCOME PRIVATE LIMITED
Plot No.-93, Swami Vivekanand Nagar,
Kota, Rajasthan - 324005, India